Source Job

• Own the operational infrastructure, continuously improving all workforce systems and quality standards.
• Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
• Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.

CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.

• Manage call volume, daily attendance, and program break schedules.
• Assist in creating metrics and targets to meet service level expectations.
• Analyze and improve processes and results in collaboration with the leadership team.

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation through a payment platform that offers interest-free installment plans.

• You'll make our internal tools more reliable, our processes more scalable, and our support teams more efficient.
• Blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction.
• Help internal teams focus on the work that matters most.

At Zapier, we build and use automation every day to make work more efficient, creative, and human.

Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.

• Build and maintain accurate volume forecasts using historical data.
• Translate forecasts into hourly and daily staffing requirements.
• Develop and maintain WFM dashboards and reports tracking key metrics.

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. It is are a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.

• Manage Support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs

FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.

• Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
• Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
• Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.

Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.

Optimize processes, provide frontline support to sales reps, and drive data-driven insights. Analyze sales data to identify trends, opportunities, and potential process gaps. Administer and optimize sales enablement platforms (Salesforce, LinkedIn Sales Navigator, ZoomInfo, etc).

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture.

• Oversee and manage members of the Attentive Platform Services team (Program Coordinators).
• Act as a primary point of support and escalation for your team.
• Identify opportunities for streamlining and improving operations.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

As the central point of coordination between various departments, the Operations Coordinator ensures the smooth and efficient execution of daily business activities. Oversees and improves operational workflows, manages resources, and provides administrative support to the Operations Manager/Team. The successful candidate will be highly organized, detail-oriented, proactive, and adept at problem-solving.

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.

• Monitor and respond to inbound customer chats during business hours.
• Own and manage the full lifecycle of support tickets (from triage to resolution).
• Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.

Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.

• Provide operational support for GTM processes, ensuring accuracy and efficiency.
• Manage Salesforce administration, reporting, and sales commissions.
• Maintain documentation and templates for repeatable processes.

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.

• Resolve support tickets and live chats every week while maintaining accuracy and empathy.
• Use account tools confidently to fix issues, taking full ownership of the resolution.
• Detect unusual account activity and act quickly using the correct workflows.

DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.

• Serve as the first line of support for school staff via phone, chat, and email.
• Troubleshoot technical issues related to iPads, Hazel’s app, and internet connectivity.
• Assist in verifying school users and updating their roles and access levels.

Hazel transforms schools into the most accessible front door to physical and mental healthcare, delivering therapy and medical services virtually to K-12 students.

• Own daily tender intake, managing tenders inbox, triaging by priority, validating inputs for completeness and accuracy, and uploading validated tenders into Control Room within SLA.
• Run P442 manual scheme creation and upload, preparing spreadsheets for Granular submissions, monitoring contract signatures and coordinating with CS on scheme progress.
• Maintain quality and data integrity by running bulk checks for duplicates, conflicts, and data issues, following agreed rules on MPAN handling and data standards.

tem exists to put power back in the hands of people by rebuilding the energy transaction system, making it transparent and fair.

Reporting to the Director of Delivery Operations, you will be an executor, driving internal optimization projects prioritized by leadership to completion. Provide a high level of administrative support to executives or senior management, facilitating efficient scheduling operations. Support process improvements for Nava's Delivery Organization.

Nava is a consultancy and public benefit corporation working to make government services simple and effective.

• Lead and develop offshore customer support leads, managing chat and email support operations.
• Drive continuous improvement through data analysis and workflow design, enhancing user experience.
• Guide AI adoption in support operations, creating knowledge systems and SOPs for both human agents and AI copilots.

Babylist is the leading registry, e-commerce, and content platform for growing families, serving over 9 million people annually.

• Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
• Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
• Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

As a Customer Success Manager, you'll foster meaningful relationships and create memorable customer experiences. You will also ensure customers receive the best experience from the team and robots. You will work with sales, field operations, and production teams to optimize customer experience.

Founded in 2022, BotCrew has emerged as one of the leaders in the solar robotics space for solving real world problems that provide value to our end customers.