Jr. Business Systems Analyst

In this role:

• Own and operate internal systems such as the Concierge Support Program, ensuring teams get timely and accurate assistance.
• Act as system administrator to monitor, tune and configure settings for support tools, ensuring their reliability.
• Conduct regular audits to maintain adherence, security, performance, and data quality.

Drive Automation and AI-Enabled Workflows:

• Identify automation opportunities to eliminate manual effort within existing systems.
• Build lightweight workflows using Zapier, integrating AI-driven tooling into daily operations.
• Support adoption of new auto-assist, intelligent routing, and predictive systems to enhance support efficiency.

Improve processes and Documentation:

• Create clear documentation to help teams understand available tools, established workflows and set best practices.
• Partner with Operations & Technical Program Managers to outline project scopes and program specifications.
• Contribute to the future of support operations through idea generation and experimentation.