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What you will do:
- Take ownership of global helpdesk tickets.
- Familiar with the following systems: Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel (proprietary tool native to Salesforce), Jira Service Management, and Confluence.
- Communicate any updates or major changes to our global employees.
In order to be successful, you must bring:
- At least 3-5 years experience working in an enterprise help desk environment.
- Experience in Salesforce Administration and telephony systems (e.g., Genesys).
- Open-minded, critical problem solver.
Thumbtack
Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.