Job Description
The HubSpot Administrator will help build and maintain the systems behind the digital-first, AI-supported customer experience.
- Configure and maintain core Service Hub features, including ticket pipelines, SLAs, inboxes, routing rules, user roles, and permissions.
- Support CX, Support, and Onboarding teams by translating everyday needs into practical HubSpot updates (properties, views, workflows, automations).
- Contribute to Service Hub enhancement roadmap by gathering feedback, proposing improvements, and helping prioritize implementation.
The role involves structuring objects and properties and associations to ensure clean, consistent, AI-ready data for assistants, summarization tools, routing models, and bots.
- Follow data hygiene and governance standards; flag cleanup and optimization opportunities.
- Troubleshoot configuration and integration issues; collaborate with HubSpot support when needed.
- Implement and optimize Service Hub tools including the knowledge base, feedback surveys (NPS/CSAT), chat, and bots.
About Sierra Interactive
Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams, and brokers across the U.S. and Canada.