Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.
ServiceNow is a global market leader providing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, with an intelligent cloud-based platform connecting people, systems, and processes.
Configure and maintain core Service Hub features, including ticket pipelines, SLAs, inboxes, routing rules, user roles, and permissions.
Contribute to Service Hub enhancement roadmap by gathering feedback, proposing improvements, and helping prioritize implementation.
Build and maintain dashboards that track key CX and Service metrics (volume, SLAs, resolution time, deflection, self-service usage).
Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams, and brokers across the U.S. and Canada.