We are seeking an experienced Knowledge Operations Analyst to own the structure, accuracy, and effectiveness of our comprehensive internal knowledge ecosystem. You will manage complex SOP libraries and operational documentation for a healthcare-focused organization. You will collaborate with cross-functional teams to ensure all mission-critical knowledge is clear, accurate, and easily accessible.
Job listings
$89,760–$132,000
USD/year
This role is all about content operations: auditing, updating, and maintaining the resources our agents rely on. You’ll make sure knowledge is accurate, easy to use, and ready for both human agents and AI-powered tools. This is a great fit for someone who thrives in ambiguity, enjoys problem-solving, and knows how to turn complex information into simple, actionable content.
This part-time opportunity is ideal for someone who loves structure, communicates clearly, and knows how to keep the wheels turning. You’ll take ownership of essential administrative processes for our IT workforce with plenty of flexibility and direct impact. You’ll help uphold standards while working autonomously and flexibly.