Remote Administration Jobs • Knowledge Management

As a Knowledge Management Specialist within the Customer Experience (CX) Operations team, you will take ownership of maintaining and evolving critical areas of the Remote knowledge base to deliver exceptional support and compliant guidance at scale. You’ll work closely with product, legal, compliance, and customer-facing teams to ensure Remote’s knowledge remains a reliable, scalable source of truth across a globally distributed workforce.

Design the strategy, frameworks, and operations that power our global enablement ecosystem, ensuring platforms run smoothly and content is easy to find, accurate, and impactful. You'll partner with Product Marketing, Sales, Customer Success, Revenue Operations, and Enablement leaders to design content architecture, administer enablement platforms, and analyze performance data to guide continuous improvement, delivering both strategic vision and hands-on execution.