Remote Ops Analyst, Knowledge Management

Operationalize Cribl's knowledge management strategy and drive organizational efficiency in our remote-first environment. Partnering with cross-functional leaders, you'll transform how information is organized and maintained through our Glean-powered ecosystem, ensuring teams have reliable access to accurate, up-to-date information for better decision-making and collaboration. Develop and maintain a knowledge management solution (initially leveraging Glean) that surfaces critical documentation and makes key information easily discoverable across the organization. Create lightweight taxonomies and organizational frameworks that teams can adopt for their function-specific knowledge bases. Evolve the Cribl Library with sustainable contribution workflows, project managing its evolution from deck to PDF to interactive website. Design and implement governance policies and validation frameworks to ensure accuracy of documentation across Glean's source systems, identifying gaps, redundancies, and outdated content requiring updates or deprecation. Partner with IT on Glean configuration and optimization, serving as the business owner who defines requirements and use cases for knowledge management features. Drive adoption of knowledge management best practices through analytics, dashboards, training, and ongoing stakeholder engagement.