As a Zendesk Administrator, you will be responsible for managing and optimizing our Zendesk platforms to ensure efficient customer support across our brands. Your expertise will help streamline processes, improve user experience, and integrate tools to enhance customer engagement.

The Knowledge Manager will own and maintain our internal and external knowledge resources, ensuring that members, customer service reps, and internal teams have accurate, up-to-date, and well-organized information about our health plan. You'll curate and maintain knowledge and optimize accessibility.