Seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team. This role requires extensive technology troubleshooting, as you will be helping patients navigate virtual appointment platforms and resolving basic technical issues. Note, this is an unpaid internship.
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The Systems Operations Specialist is responsible for maintenance of Zendesk, system and process optimization, and user support for Zendesk and other care operations tools. This role involves Zendesk & System Management, Workflow & Knowledge Base Documentation, and Vendor & Stakeholder Liaison duties.
This full-time Centralized Scheduler role at Rush Physical Therapy involves scheduling patients for therapy within an assigned region. The ideal candidate will possess strong customer service, organizational, and analytical skills, including troubleshooting and problem-solving. Responsibilities include ensuring efficient office operations, accurate procedure scheduling, and effective communication with patients and healthcare team members.
In this role you'll have the opportunity to support cross-functional projects by implementing changes to our tools, configure solutions within our customer experience platforms, troubleshoot client and agent issues, monitor system health metrics, learn our technology stack, document processes, and execute routine system maintenance tasks.