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About the Role:
- Provide end-user support to professionals.
- Act as the first point of contact for technology-related issues.
- Expand technical skills and deliver excellent customer service.
Key Responsibilities:
- Manage and prioritize incoming support cases.
- Build strong client relationships through timely follow-ups.
- Maintain knowledge articles for customer support.
Your Key Strengths:
- Experience with AI tools to enhance work.
- Ability to handle clients professionally.
- Excellent critical thinking and time management skills.
PointClickCare
PointClickCare is a health tech company that helps providers deliver exceptional care. They are founder-led and privately held, empowering their employees to push boundaries and innovate in healthcare and have over 30,000 provider organizations.