CX Operations Lead
Benefits
Unlimited PTO
Job Description
About The Role:
- Build the operational backbone for the Customer Experience team.
- Transform manual processes into automated workflows.
- Own the operational machinery behind renewals and member engagement.
Key Responsibilities:
- Manage renewals tracking and design systems for account health.
- Build seamless, automated onboarding experiences.
- Optimize processes and identify opportunities for automation.
You're Excited About This Opportunity Because You…:
- Are energized by 0-1 challenges and building systems from scratch.
- Thrive on process improvement and designing structure.
- Love connecting with people and building systems.
Why Work with Us?:
- Foster a workplace built around trust, respect, and collaboration.
- Believe that feeling comfortable and safe at work is critical.
- Provide a highly collaborative work-environment.
About Mento
Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.