Source Job

• Provide timely and world class customer support to users via multiple channels
• Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
• Take ownership and follow up on open cases which are unresolved

PointClickCare is a health tech company that helps providers deliver exceptional care. They are founder-led and privately held, empowering their employees to push boundaries and innovate in healthcare and have over 30,000 provider organizations.

• Design and optimize AI chatbot playbooks and conversational flows.
• Monitor and analyze Chatbot performance to improve resolution and customer experience.
• Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.

Responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. Individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. Deeply understand the business needs and designing thoughtfully for efficiency, the highest quality, and scalability.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

• Configure and maintain core Service Hub features, including ticket pipelines, SLAs, inboxes, routing rules, user roles, and permissions.
• Contribute to Service Hub enhancement roadmap by gathering feedback, proposing improvements, and helping prioritize implementation.
• Build and maintain dashboards that track key CX and Service metrics (volume, SLAs, resolution time, deflection, self-service usage).

Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams, and brokers across the U.S. and Canada.

• Fix bugs without writing code or waiting for engineering.
• Build AI agents that handle entire support scenarios end-to-end.
• Consult with users on achieving real outcomes, building infrastructure that scales, and collaborating with product and engineering.

We're building an AI‑native workspace—an operating system for work that puts co‑intelligence at the center.

• Resolve support tickets and live chats every week while maintaining accuracy and empathy.
• Use account tools confidently to fix issues, taking full ownership of the resolution.
• Detect unusual account activity and act quickly using the correct workflows.

DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

• You'll make our internal tools more reliable, our processes more scalable, and our support teams more efficient.
• Blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction.
• Help internal teams focus on the work that matters most.

At Zapier, we build and use automation every day to make work more efficient, creative, and human.

• Manage incoming online chats and support tickets.
• Provide product and service information while resolving issues accurately and efficiently.
• Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support.

AutoDS, recently acquired by Fiverr, is revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally.

Collaborate with Sales, Pre-sales, Marketing, and Engineering teams to align business needs with innovative GTM system solutions, fostering data-driven decision-making. Manage end-to-end project lifecycles for AI Initiatives, from concept and BRD creation to successful implementation and stakeholder alignment. Perform in-depth data analysis to identify trends and opportunities across GTM systems and develop and present compelling reports and dashboards.

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.

Support enterprise business applications to improve engineering team efficiency. Focus on process structure, tooling, and system optimization, emphasizing Atlassian administration. Work closely with engineering teams to understand challenges and improve workflows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation.

• Provide directions in technical and non-technical terms to solve customer issues.
• Take ownership of customer issues, including troubleshooting and escalation.
• Work with client resources to understand their data security risks and threats.

Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Oversee and manage members of the Attentive Platform Services team (Program Coordinators).
• Act as a primary point of support and escalation for your team.
• Identify opportunities for streamlining and improving operations.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

• Support the technical architecture and design of our Salesforce and GTM systems.
• Drive adoption of AI tooling across the systems team to accelerate delivery and impact.
• Consolidate and improve our systems landscape through thoughtful tool evaluation.

Brightwheel's vision is high quality early education for every child by supporting teachers,engaging parents, and enabling the small businesses.

The Zendesk Coordinator serves as the operational backbone for Twin Health’s Clinical Delivery Management (CDM) ticketing system. This role ensures that internal and external communications are accurately categorized, prioritized, and routed to the right teams. You’ll support early-stage responsibilities in CDM operations, including data entry, trend analysis, and system optimization across platforms such as Zendesk, Salesforce, and ClinicApp.

Twin Health empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.

• Handle incoming support requests, manage tickets, perform root-cause analysis, and communicate solutions.
• Support Salesforce CPQ with product updates, price rules, discounting logic, and quote templates.
• Administer core platform setup and governance, including org health checks and Sandbox management.

Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized cloud-based solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.

• Locate sources, gather & analyze relevant information, inclusive of deep information gathering with subject matter experts, applications/tools, processes, procedures/SOPs and work instructions etc, for the purpose of uncovering implicit knowledge.
• Design and provision foundational onboarding content as well as in-depth, role-specific learning experiences, working with the respective teams to design training solutions in relation to needs expressed, balancing adult learning styles to engage and use individual’s time effectively.
• Evaluate and report on training program effectiveness through knowledge assessments, surveys, feedback etc, leveraging findings to refine and enhance these programs, their related materials and improve training effectiveness.

AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. They are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase.

• Provide operational support for GTM processes, ensuring accuracy and efficiency.
• Manage Salesforce administration, reporting, and sales commissions.
• Maintain documentation and templates for repeatable processes.

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.