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• Take ownership of global helpdesk tickets; be familiar with systems like Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel, Jira Service Management, and Confluence.
• Explore and champion AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo) to develop new processes, automate manual tasks, and generate documentation to streamline operations.
• Help end-users problem solve and find solutions to issues; communicate updates or major changes to global employees and provide feedback to improve tools.

Thumbtack helps millions of people confidently care for their homes via their app, which offers personalized guidance, AI tools, and a hiring experience. They have over 300,000 local service businesses in every county of the U.S.

• Fix bugs without writing code or waiting for engineering.
• Build AI agents that handle entire support scenarios end-to-end.
• Consult with users on achieving real outcomes, building infrastructure that scales, and collaborating with product and engineering.

We're building an AI‑native workspace—an operating system for work that puts co‑intelligence at the center.

• Design and optimize AI chatbot playbooks and conversational flows.
• Monitor and analyze Chatbot performance to improve resolution and customer experience.
• Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.

• Become a subject matter expert on all JobRobotix products.
• Partner with Account Management to build support documentation so customers can self-service their questions.
• Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

As a Forward Deployed Software Engineer III, you will build custom solutions that unlock the potential of our healthcare data map and advance Komodo's full-stack strategy. Implement algorithms, APIs, and custom features for customer use cases. Collaborate with Data and Product teams to introduce best-in-class methodologies for deployed solutions.

Komodo Health's mission is to reduce the global burden of disease through smarter use of data and the Healthcare Map, the industry’s largest view of the U.S. healthcare system.

• The Inside Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas.
• Drive sales opportunities and business relationships over the telephone with influential contacts within Commercial Accounts.
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Lead technical discovery to understand prospect needs and integration requirements.
• Deliver product demos tailored to both technical and business audiences.
• Advise on architecture, data flows, integrations, and overall technical fit.

Conversica provides a conversational AI platform for enterprise businesses. They offer benefits including full health coverage, flexible time off, paid company holidays, 401(k), equity, and a fully remote work environment.

• Serve as the first point of contact for partner inquiries, providing timely support.
• Collaborate with internal teams to resolve partner-related challenges.
• Contribute to the creation and maintenance of partner FAQs and documentation.

iCIMS is a software company providing recruiting solutions for businesses to attract, engage, hire, and advance talent that drives business transformation.

• Supports client relationships and engagements, ensuring deliverables align with client needs to drive retention and growth.
• Contributes to campaigns, builds relationships, and presents Fetch’s offerings.
• Applies tools and workflows to improve accuracy and efficiency in client delivery, leveraging AI-enabled tools.

Fetch empowers consumers to live rewarded throughout their day by earning rewards for buying brands they love, and a whole lot more.

Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

The Solution Sales Manager supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution.

Starting in San Diego, California in 2004, ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers.

Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.

Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.

• Lead end-to-end product development for our AI-powered Support agent, as well as our internal product for the Support team.
• Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders.
• Define and execute the roadmap for improving support efficiency and productivity, balancing short-term wins with long-term innovation, in service of our AI-powered customer journey vision.

Jobber transforms the way service is delivered through technology, helping small home service businesses quote, schedule, invoice, and collect payments. They are known for their culture of transparency, inclusivity, collaboration, and innovation.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Configure Omada systems and monitor internal readiness for customer onboarding/offboarding. Manage the lifecycle of reporting requests, providing updates to CSMs and customers. Investigate, triage, and resolve cases from external customers and internal stakeholders.

Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease.

• Build and maintain strong relationships with key accounts, ensuring their satisfaction and long-term retention
• Serve as the primary point of contact for client needs, inquiries, and escalations
• Partner with clients to understand their goals, challenges, and workflows, providing actionable recommendations

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.

• Manage incoming online chats and support tickets.
• Provide product and service information while resolving issues accurately and efficiently.
• Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support.

AutoDS, recently acquired by Fiverr, is revolutionizing the eCommerce world by providing innovative tools that empower online sellers globally.