Source Job

• Guide a team responsible for resolving advanced technical issues and supporting integrations.
• Coach the team, refine processes, and own performance metrics.
• Work cross-functionally with Support, Product, and Engineering to continuously raise our bar for quality.

Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.

• Manage a team of 4-6 Operations Engineers to iterate on Infrastructure as Code and developer operations/tooling.
• Automate software artifact building and delivery, write Infrastructure as Code, and develop monitors/alerts for customer issue responsiveness.
• Collaborate with cross-functional teams including support and customer success, providing progress updates to senior management.

GovWorx is a mission-driven technology company dedicated to supporting public safety agencies through responsible AI solutions.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.

Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications and contact center solutions.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

Lead technology support operations for a dynamic organization, ensuring seamless IT service delivery. Manage a team of technical support staff and oversee branch technology and software deployment. Collaborate cross-functionally to enhance operational efficiency and support system reliability.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.

• Establish and improve best practices for Operations Support.
• Lead complex, cross-functional initiatives with clear work plans.
• Create executive-ready narratives and recommendations.

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.

• Become a subject matter expert on all JobRobotix products.
• Partner with Account Management to build support documentation so customers can self-service their questions.
• Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

• Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands-on support where needed.
• Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.

ZayZoon is on a mission to save hardworking employees money with a financial empowerment platform. They offer financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday and have been recognized for growth.

• Monitor and distribute incoming tickets to ServiceDesk Agents
• Ensure customer service is timely and accurate based on KPIs and SLAs
• Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.

• Lead and enhance IT operations across global teams.
• Manage a distributed Tier 1 support team.
• Maintain enterprise-grade IT infrastructure.

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements.

Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.

Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.

• Lead end-to-end implementation and operational rollout of new and existing programs.
• Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity.
• Partner with stakeholders to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows.

Aledade exists to empower the most transformational part of our health care landscape - independent primary care.

• Lead, coach, and develop our high‑performing, global support team.
• Own daily operations: workforce management, queue health, SLA attainment, frontline escalations.
• Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.

DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.

• Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
• Provide incident response, troubleshoot production issues, and perform root cause analysis.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

• Oversee and manage members of the Attentive Platform Services team (Program Coordinators).
• Act as a primary point of support and escalation for your team.
• Identify opportunities for streamlining and improving operations.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

• Manage and support data pipelines, ETL processes, and analytics platforms, ensuring reliability, performance, and accessibility.
• Implement data validation, quality checks, and performance tuning using SQL and Python/Shell scripting.
• Develop and maintain monitoring and observability solutions using tools like Datadog, Grafana, and Prometheus to track system health.

This position is posted by Jobgether on behalf of a partner company.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.