Source Job

• Lead and scale internal technology operations for a fast-growing, remote-first organization.
• Ensure a secure, efficient, and reliable IT environment, managing internal systems, and driving technology strategy.
• Mentor a small IT team while actively participating in day-to-day operations, collaborating with cross-functional teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead a global team of IT specialists, fostering a culture of high performance.
• Oversee IT service delivery and support across international office locations and the remote workforce.
• Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth.

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers.

Seeking an experienced and proactive IT Support Engineer Lead to manage and guide a talented IT support team in a fully remote environment. Oversee the resolution of complex technical issues, optimize IT workflows, and ensure seamless internal operations. Collaborate closely with cross-functional teams, implement IT best practices, and maintain high standards of system reliability and security.

This position is posted by Jobgether on behalf of a partner company.

This role focuses on building strong relationships between IT and business stakeholders. Manages site services and endpoint solutions, ensuring standardized and secure infrastructure across regions. Key contributor to the global IT Infrastructure Strategy.

We are a global climate technologies company engineered for sustainability, creating sustainable and efficient spaces with HVACR technologies.

Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.

Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.

• Lead and enhance IT operations across global teams.
• Manage a distributed Tier 1 support team.
• Maintain enterprise-grade IT infrastructure.

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements.

Contribute to an established IT Service Desk team and improve the productivity of all StackAdapt employees. Support employees across diverse global locations, supporting every department within the company. Provide first-level support and resolve increasingly complex service requests and critical incidents.

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.

Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.

Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.

• Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
• Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
• Identify opportunities for process improvements and cost efficiencies in IT operations.

Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Provide first-line support for end-users, resolving technical issues efficiently. Manage incoming service requests, troubleshoot software and hardware problems, and escalate issues as needed. Maintain high levels of customer satisfaction through clear communication, professionalism, and responsiveness.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.

• Lead and scale a global helpdesk team delivering world-class employee support.
• Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.).
• Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management.

e.l.f. Beauty, Inc. is committed to clean, cruelty-free beauty. They have expanded to include e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, Naturium and rhode and have had 26 consecutive quarters of net sales growth.

• Act as the primary IT point of contact, ensuring solutions-driven support.
• Lead SOC2 and ISO 27001 compliance initiatives with external partners.
• Manage the relationship with outsourced IT partner to maintain a secure environment.

Fantasy is a creative partner behind the world's biggest digital products, launching the next generation of intelligent experiences. For over two decades, they've partnered with industry leaders to shape products and services used by billions daily. They are committed to continually fostering a diverse, equitable, and inclusive workplace.

• Own and evolve the internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
• Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
• Identify and implement scalable technology solutions to support the global team as the company continues to grow.

Customer.io powers automated communication that people actually want to receive, helping teams send smarter messages using real-time behavioral data.

• Manage IT services and resolve complex technical issues for end users.
• Support video/audio conferencing technologies for onsite and remote events.
• Manage IT assets, deployments, and access management, contributing to governance and compliance.

foodora is part of the Delivery Hero Group, the world’s pioneering delivery platform with the mission to provide a fantastic ordering experience.

Oversee daily operations of the Customer Remote Support team, managing a multi-channel technical support function. Enhance customer experience and optimize call center performance by implementing process improvements. Act as the primary escalation point for customer issues, ensuring adherence to quality policies and departmental SOPs.

BD is a leading global medical technology company that creates medical technology, devices, and laboratory equipment for a variety of needs across the healthcare continuum.

Provide remote technical support to end users. Troubleshoot and resolve IT incidents by performing initial diagnostics and applying standard procedures and corrective actions. Manage and resolve advisory requests.

Tietoevry Create creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering.

Resolve IT issues for internal users through onsite and remote support. Lead onboarding and offboarding activities end to end. Independently diagnose and solve computer software and hardware problems.

Foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform with a mission to deliver an amazing experience—fast, easy, and to your door.

• Providing technical support for technical issues.
• Assisting in active Technology projects.
• Backup Presenter for IT Orientation.

Mercer Advisors has worked with families to help them amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. They proudly serve over 31,300 families in more than 90 cities across the U.S. and offer a distinct work environment.

Help scale and transform the IT processes for Grow Therapy. Work on systems integration and scalable infrastructure improvements. Lead cross-functional technical initiatives to deliver solutions that reduce operational overhead.

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care.

• Manage a team of 4-6 Operations Engineers to iterate on Infrastructure as Code and developer operations/tooling.
• Automate software artifact building and delivery, write Infrastructure as Code, and develop monitors/alerts for customer issue responsiveness.
• Collaborate with cross-functional teams including support and customer success, providing progress updates to senior management.

GovWorx is a mission-driven technology company dedicated to supporting public safety agencies through responsible AI solutions.