Contribute to an established IT Service Desk team and improve the productivity of all StackAdapt employees. Support employees across diverse global locations, supporting every department within the company. Provide first-level support and resolve increasingly complex service requests and critical incidents.
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- First point of contact for IT support.
- Resolve a high percentage of issues at first contact.
- Requires knowledge of the core NBCU IT landscape.
NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming and theme parks.
Provide remote technical support to end users. Troubleshoot and resolve IT incidents by performing initial diagnostics and applying standard procedures and corrective actions. Manage and resolve advisory requests.
Tietoevry Create creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering.
Assist the client with first level support. Provide support for computer systems in case of hardware and software incidents. Provide support of inventory units as well as support for local network printer systems.
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
Provide first-line support for end-users, resolving technical issues efficiently. Manage incoming service requests, troubleshoot software and hardware problems, and escalate issues as needed. Maintain high levels of customer satisfaction through clear communication, professionalism, and responsiveness.
This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.
- Providing technical support for technical issues.
- Assisting in active Technology projects.
- Backup Presenter for IT Orientation.
Mercer Advisors has worked with families to help them amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. They proudly serve over 31,300 families in more than 90 cities across the U.S. and offer a distinct work environment.
- Provide quality technical support and problem-solving.
- Troubleshoot hardware and software issues efficiently.
- Deliver exceptional customer service and optimize productivity.
PartsBase Inc. is the world's largest online Aviation Marketplace and Community with over 7,600 companies accessing their technology in over 217 countries & territories. They offer a fully remote environment where one can work at the forefront of where the aviation business meets technology.
Soumettre les problèmes entièrement documentés des clients dans un système de gestion des tickets. Analyser les symptômes, déterminer l'urgence et, si possible, fournir une solution au problème. Transmettre un incident au groupe de soutien de niveau II approprié lorsque la résolution au premier appel n'est pas possible, et gérer l'incident tout au long de son cycle de vie.
Long View is one of North America’s most dynamic IT providers with a culture that allows their people to live life to its fullest.
- Provide remote IT support and ensure clients receive top-notch technical assistance.
- Handle system updates and hands-on troubleshooting.
- Maintain high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
- Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
- Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
- Identify opportunities for process improvements and cost efficiencies in IT operations.
Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
GovCIO is a team of transformers--people who are passionate about transforming government IT, delivering innovative IT services and solutions.
- Monitor and distribute incoming tickets to ServiceDesk Agents
- Ensure customer service is timely and accurate based on KPIs and SLAs
- Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.
- Manage IT services and resolve complex technical issues for end users.
- Support video/audio conferencing technologies for onsite and remote events.
- Manage IT assets, deployments, and access management, contributing to governance and compliance.
foodora is part of the Delivery Hero Group, the world’s pioneering delivery platform with the mission to provide a fantastic ordering experience.
- Lead and scale a global helpdesk team delivering world-class employee support.
- Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.).
- Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management.
e.l.f. Beauty, Inc. is committed to clean, cruelty-free beauty. They have expanded to include e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, Naturium and rhode and have had 26 consecutive quarters of net sales growth.
- Provide telephone and email based post-sales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.
Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.
Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.
- Responsible for customer requests and tickets within committed SLA response times.
- Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
- Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.
Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.
Resolve IT issues for internal users through onsite and remote support. Lead onboarding and offboarding activities end to end. Independently diagnose and solve computer software and hardware problems.
Foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform with a mission to deliver an amazing experience—fast, easy, and to your door.
- Providing remote virtual, telephone, chat, and email support for employees.
- Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
- Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.
- Act as the primary IT point of contact, ensuring solutions-driven support.
- Lead SOC2 and ISO 27001 compliance initiatives with external partners.
- Manage the relationship with outsourced IT partner to maintain a secure environment.
Fantasy is a creative partner behind the world's biggest digital products, launching the next generation of intelligent experiences. For over two decades, they've partnered with industry leaders to shape products and services used by billions daily. They are committed to continually fostering a diverse, equitable, and inclusive workplace.
- Respond to customer issues independently following a standard protocol.
- Resolve moderate technical hardware and software issues from customer contacts.
- Proactively assist customers to avoid or reduce problem occurrence.
DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.