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Provide first-line support for end-users, resolving technical issues efficiently. Manage incoming service requests, troubleshoot software and hardware problems, and escalate issues as needed. Maintain high levels of customer satisfaction through clear communication, professionalism, and responsiveness.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

Join our team as a Senior Support Consultant, becoming the go-to expert for complex challenges. Work on technical troubleshooting, customer interaction, and proactive problem-solving. Provide technical assistance, application support, and usage guidance to NEC customers.

NEC Software Solutions, part of global tech giant NEC Corporation, provides software that helps dispatch ambulances, support families, and keep trains on the move.

Contribute to an established IT Service Desk team and improve the productivity of all StackAdapt employees. Support employees across diverse global locations, supporting every department within the company. Provide first-level support and resolve increasingly complex service requests and critical incidents.

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Deliver exceptional service that fosters total customer satisfaction.

PAR Technology Corporation has been a leader in restaurant technology for over four decades, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth.

Working directly with customers to triage, troubleshoot, and resolve support tickets. Actively managing support tickets and providing status updates to customers. Creating and updating documentation and user communications.

Recast Software empowers organizations to better manage and support users and devices by simplifying the work of IT teams.

• Resolve application support issues for NEC Housing and related components.
• Provide technical assistance, application support, and usage guidance to NEC customers.
• Translate customer requirements into workarounds and fixes.

NEC Software Solutions prides itself in offering an excellent benefits package, including an above average pension scheme.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Provide professional and timely support for Softdocs products.
• Troubleshoot technical issues related to document management and eForms solutions.
• Document issues and collaborate with internal teams to resolve complex problems.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.

• Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.

Soumettre les problèmes entièrement documentés des clients dans un système de gestion des tickets. Analyser les symptômes, déterminer l'urgence et, si possible, fournir une solution au problème. Transmettre un incident au groupe de soutien de niveau II approprié lorsque la résolution au premier appel n'est pas possible, et gérer l'incident tout au long de son cycle de vie.

Long View is one of North America’s most dynamic IT providers with a culture that allows their people to live life to its fullest.

The Senior NOC Help Desk Agent provides advanced technical support for Level 2 and Level 3 issues within the Network Operations Center. Acting as the primary escalation point for NOC Help Desk Agents, this role monitors alerts, manages outages, and supports NOC customers. The position also offers growth opportunities into networking-focused roles.

We calm the confusion of IT by guiding the connection between people and technology.

• Provide remote IT support and ensure clients receive top-notch technical assistance.
• Handle system updates and hands-on troubleshooting.
• Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

• Respond to customer issues independently following a standard protocol.
• Resolve moderate technical hardware and software issues from customer contacts.
• Proactively assist customers to avoid or reduce problem occurrence.

DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Endeavor to respond to all customer requests in a timely manner while improving customer experience

SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Become a subject matter expert on all JobRobotix products.
• Partner with Account Management to build support documentation so customers can self-service their questions.
• Address customer support tickets and aid customers by phone and email to diagnose support issues.

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.

Provide customer service and technical support of all Itamar Medical products and services. Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner. Retain customers through superior customer service and technical support.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests.

As a Technical Support Engineer, be the primary point of contact for customers, navigate technical challenges, and help achieve their business goals. Engage directly with users via email and chat, triage issues, diagnose problems, and provide clear, actionable guidance. Work closely with Product and Customer Success teams, contributing to process improvements and product enhancements.

This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure your application is reviewed quickly.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.