Job Description
As an IT Help Desk Agent, you will:
- Serve as the primary point of contact for IT-related inquiries and resolve tickets promptly.
- Diagnose, troubleshoot, and solve software, hardware, and mobile device issues remotely.
- Document call transactions and support activities using designated tracking systems.
To be successful, you should:
- Have 1–2 years of experience in IT support, help desk, or call center environments.
- Possess strong verbal and written communication skills with proper phone etiquette.
- Have experience supporting software applications, Microsoft Windows, and mobile devices.
This role offers:
- Competitive compensation based on experience and skills.
- Comprehensive health, dental, and vision insurance coverage.
- A supportive team culture emphasizing collaboration, learning, and growth.
About Jobgether
This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly.