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What You’ll Do:
- Working more independently and from a standard protocol to respond to customer issues.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, and options, based on customer entitlement.
Who you are:
- High school education or equivalent. Typically requires 1 year general experience, or equivalent combination of experience and college level education.
- Superior skills in both written and verbal communication.
- Familiarity with computer technology.
Languages:
- Portuguese: Advanced (required).
- English: intermediate / advanced (required).
Shift:
- Monday to Friday from 00:00hs to 8:00hs.
DXC Technology
DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.