Job Description
Customer Service Focus:
- Provide support via phone and live chat.
- Deliver exceptional customer service.
- Put the customer first.
Technical Support:
- Break fix support of IT issues.
- Fulfill or triage customer requests.
- Knowledge of core NBCU IT landscape.
Teamwork & Improvement:
- Understand and deliver team targets.
- Identify process improvement opportunities.
- Collaborate on service improvement plans.
About NBCUniversal
NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming, theme parks, and more.