Sr NOC Help Desk Agent

Responsibilities:

• Resolve complex Level 2 and Level 3 NOC issues via phone, email, and remote tools.

• Respond to system alerts, monitor outages, and remediate service disruptions.

• Manage escalated customer issues and advise on next steps.

Qualifications:

• Experience supporting Windows Server environments.

• Knowledge of networking technologies: switches, firewalls, routing, and basic network troubleshooting.

• Familiarity with SOC tools and security monitoring (SIEM, antivirus, log analysis).

Personal Attributes:

• Strong problem-solving, troubleshooting, and communication skills.

• Ability to mentor and guide junior team members.

• Customer-focused with a professional, proactive approach.