Job Description
Responsibilities include:
-Working in a 24/7 shift schedule, including night shifts and weekends.
-Communicating with users through phone, email, ticketing systems, and instant messaging.
-Handling, prioritizing, and dispatching ITSM tickets, ensuring timely and accurate processing.
Requirements include:
-Solid understanding of ITIL principles and Service Desk/Help Desk operations.
-Strong analytical, problem-solving, and decision-making skills.
-Excellent communication skills and the ability to interact effectively with users at all levels.
Additional Information:
- Diversity, equity, and inclusion are at the heart of their mission.
- Encouraging applicants of all backgrounds, genders (m/f/d), and walks of life to join their team.
- Commitment to openness, trust, and diversity is at the heart of their mission.
About Tietoevry Create
Tietoevry Create creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering.