Sr. Manager, Infrastructure

Helpdesk & Service Operations Leadership:

• Lead and scale a global helpdesk team delivering world-class employee support.
• Define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency.
• Build intake, triage, escalation, and incident-management processes that reduce friction and increase speed.

Employee Productivity & Modern Workplace:

• Own the strategy and administration of core productivity tools.
• Partner cross-functionally to improve the digital employee experience.
• Evaluate and implement tools that boost collaboration, automation, and self-service.

Operational Governance & Security Collaboration:

• Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management.
• Ensure asset inventory accuracy, configuration management, and audit readiness.
• Own vendor relationships for service desk tools, hardware providers, and productivity platforms.