Director of IT Americas

Customer.io

Remote regions

Americas

Salary range

$170,000–$185,000/year

Benefits

Unlimited PTO 11w maternity

Job Description

The Director of IT role involves:

  • Owning and evolving the internal IT strategy.
  • Mentoring and supporting direct reports (IT Manager and IT Support Specialist).
  • Leading cross-functional efforts to improve system performance and security.

Key responsibilities include:

  • Managing systems, access control, cybersecurity, and hardware procurement.
  • Partnering with engineering, people operations, legal, and finance.
  • Identifying and implementing scalable technology solutions.

The ideal candidate will have:

  • 10+ years of experience in IT roles with 5+ years in management.
  • Ability to lead strategically and execute tactically.
  • Strong knowledge of cloud-based systems and compliance frameworks.

About Customer.io

Customer.io powers automated communication that people actually want to receive, helping teams send smarter messages using real-time behavioral data.

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