Lead end-to-end product development for our AI-powered Support agent, as well as our internal product for the Support team.
Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders.
Define and execute the roadmap for improving support efficiency and productivity, balancing short-term wins with long-term innovation, in service of our AI-powered customer journey vision.
Jobber transforms the way service is delivered through technology, helping small home service businesses quote, schedule, invoice, and collect payments. They are known for their culture of transparency, inclusivity, collaboration, and innovation.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Improve the AI agent by monitoring responses, validating accuracy, and strengthening the human-in-the-loop framework.
Build the skills of CSRs and Leads so they can coach the bot and work effectively in an AI-supported workflow.
Lead change management to ensure CSRs feel equipped, informed, and engaged in continuous AI improvement.
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. The company's mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through connected and engaged teams.
Evolve the expert-side product experience, shaping how millions of customers and experts connect and engage. Partner with cross-functional leaders across Expert Operations, Engineering, UX, and Analytics to design and scale technology. Play an instrumental role in defining how experts engage with customers, ensuring a seamless experience.
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Provides business and/or technical leadership with Consultants, Customers, and Partners.
Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed
ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform. Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours. Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows.
DroneDeploy powers field teams with robotics and AI, offering a reality capture platform that combines robotic automation and AI agents.
Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.
Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.
Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.
Drive the technology strategy behind our Customer Operations organization. Lead the tools, systems, and automations workstreams that power how we support fans. Improve cost to serve, expand AI-driven automation, and elevate customer satisfaction.
Gametime unites the world through shared experiences, making it easy for people to discover and access the live experiences that matter most.
Lead the development and evolution of expert-facing products connecting millions of users with professionals. Drive product strategy, optimize workflows, and implement AI-driven solutions to enhance efficiency and satisfaction. Define roadmaps, prioritize initiatives, and measure impact in a fast-paced, data-driven environment.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
Pivotal in transforming the client support experience through enhanced internal tooling and AI integration.
Lead the vision and execution of core tools that empower client support teams, making interactions faster and more efficient.
Balance technical expertise and strategic thinking to optimize client-facing channels and drive operational excellence.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.
Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.