Source Job

• Manage VoC program operations across feedback channels to triage and prioritize customer feedback.
• Collaborate with Product Managers, Engineering Managers, and R&D leadership to ensure feedback meaningfully shapes planning and roadmaps.
• Use AI and automation tools to streamline analysis, enrich insights, and simplify operational workflows.

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana, the open source visualization tool, around the globe.

• Pivotal in transforming the client support experience through enhanced internal tooling and AI integration.
• Lead the vision and execution of core tools that empower client support teams, making interactions faster and more efficient.
• Balance technical expertise and strategic thinking to optimize client-facing channels and drive operational excellence.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead end-to-end product development for our AI-powered Support agent, as well as our internal product for the Support team.
• Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders.
• Define and execute the roadmap for improving support efficiency and productivity, balancing short-term wins with long-term innovation, in service of our AI-powered customer journey vision.

Jobber transforms the way service is delivered through technology, helping small home service businesses quote, schedule, invoice, and collect payments. They are known for their culture of transparency, inclusivity, collaboration, and innovation.

Evolve the expert-side product experience, shaping how millions of customers and experts connect and engage. Partner with cross-functional leaders across Expert Operations, Engineering, UX, and Analytics to design and scale technology. Play an instrumental role in defining how experts engage with customers, ensuring a seamless experience.

JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help.

Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.

Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.

Lead the development and expansion of HighLevel’s AI product suite. Identify opportunities, conduct proof of concepts, shaping user experiences, and crafting innovative solutions. Establish the strategic direction and vision for Agent Studio product features.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.

• Own global support strategy, operations, and performance, scaling with enterprise growth.
• Drive automation and AI-enabled support workflows to improve efficiency and resolution times.
• Lead communications and coordination during high-severity incidents with executive-level briefings.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance.

• Lead a global support organization of onshore specialists and offshore BPO agents.
• Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
• Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service

Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.

• Drive innovation across our marketing ecosystem, with a focus on paid channels and lifecycle marketing.
• Define the strategy, roadmap, and execution plan for how Gametime leverages technology, AI and machine learning to deliver personalization, scale and efficiency.
• Work closely with Growth, Creative, Analytics, and Engineering to identify opportunities, prioritize initiatives, and ensure successful development of new scalable solutions.

Gametime makes it easy for people to discover and access the live experiences that matter most and is reimagining the event ticket industry.

• Conduct deep-dive analyses to quantify toil, friction, and bottleneck costs.
• Design, implement, and test the future-state, AI-first architecture.
• Identify, define, champion, and help implement practical use cases for AI and automation.

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data and delivers it to public safety agencies. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.

Lead the strategy and rapid experimentation of AI initiatives. Build hands-on prototypes and proofs of concept to identify opportunities that amplify value to readers and operational efficiency. Serve as a subject matter expert on new technologies and industry trends, translating them into actionable opportunities for the business.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism.

• Lead and develop offshore customer support leads, managing chat and email support operations.
• Drive continuous improvement through data analysis and workflow design, enhancing user experience.
• Guide AI adoption in support operations, creating knowledge systems and SOPs for both human agents and AI copilots.

Babylist is the leading registry, e-commerce, and content platform for growing families, serving over 9 million people annually.

• Define the roadmap and drive execution of AI-driven experiences within Iterable's platform.
• Innovate using generative AI and machine learning to solve marketers’ real-world problems.
• Work cross-functionally with various teams to develop and ship new data products.

Iterable is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

• Design and optimize AI chatbot playbooks and conversational flows.
• Monitor and analyze Chatbot performance to improve resolution and customer experience.
• Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.

Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.

Lead the design of internal and client-facing AI-powered tools to optimize client experience operations. Own and contribute to the CXO product roadmap, influencing strategic design decisions. Conduct user research and translate insights into actionable design solutions that enhance user experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

• Creation of product vision, strategy, roadmap.
• Translates customer needs into requirements.
• Identifies cross product dependencies and impact.

RealPage provides multifamily SaaS product offerings and is an equal opportunity employer committed to creating an inclusive environment for all employees.

• Shape product roadmaps and user stories, prioritizing features for seamless experiences and market validation.
• Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities.
• Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention.

Wing is seeking elite talent to join M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for SMB's globally.

Own product lines for your market, including vision, strategy, value proposition, and roadmap planning. Drive continuous discovery to identify opportunities to improve, expand, or launch new product lines. Lead market launches and product updates, ensuring adoption, engagement, and satisfaction targets are met.

Kognity is a 125-person EdTech scale-up powering learning in 120+ countries with an intelligent platform that combines rich pedagogy with smart AI.

• Own the systems and workflows that remove the “work around work” and make practicing on Rula seamless.
• Simplify clinicians' day-to-day, reduce burnout, and create an experience that supports strong clinical outcomes and a healthy practice.
• Partner with Design, Engineering, Provider Operations, Clinical Leadership, Support, and Product Marketing.

Rula aims to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

Lead the development and evolution of expert-facing products connecting millions of users with professionals. Drive product strategy, optimize workflows, and implement AI-driven solutions to enhance efficiency and satisfaction. Define roadmaps, prioritize initiatives, and measure impact in a fast-paced, data-driven environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.