Source Job

Drive the technology strategy behind our Customer Operations organization. Lead the tools, systems, and automations workstreams that power how we support fans. Improve cost to serve, expand AI-driven automation, and elevate customer satisfaction.

Gametime unites the world through shared experiences, making it easy for people to discover and access the live experiences that matter most.

• Partner with Customer Success leadership to understand evolving needs, priorities, and pain points across the post-sales organization.
• Program-manage the design, build, and rollout of AI-powered workflows across the customer lifecycle, working closely with engineering, product, and data teams.
• Drive adoption and measure impact, leading change management efforts and reporting on usage, efficiency gains, and customer outcomes.

Vanta helps businesses earn and prove trust by continuously monitoring and verifying security. They empower companies to practice better security and prove it with ease and have a kind and talented team, with many succeeding without prior security experience.

• Work on key strategic projects for ServiceNow, driving actionable recommendations and results.
• Help drive the operational cadence of various businesses and functions.
• Develop project scopes and objectives, involving all relevant stakeholders.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations for better work. The company embraces a fast-paced, collaborative, and innovative high-growth environment.

• Lead the development and execution of roadmap for Incident Analysis products.
• Drive end-to-end product lifecycle with a focus on data-driven insights.
• Engage with customers to deeply understand user needs.

PagerDuty, Inc. is a global leader in digital operations management with an AI-powered platform that empowers business resilience and drives operational efficiency.

• Define and validate new product capabilities, partner with engineering, manage launches, provide go-to-market support, and drive customer adoption.
• Be hands-on in the use of AI to research, spec and prototype new features.
• Work closely with customers in sectors like automotive, high tech, medical devices, and critical infrastructure to understand unique compliance challenges and validate product features.

Finite State partners with product security teams to create transparency for their connected devices and supply chains. They are a fast-growing series-B company with a fully distributed workforce and a mission-driven team passionate about arming their customers with actionable insights.

Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.

Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.

• Lead the development of innovative AI solutions for personal injury attorneys.
• Drive product strategy and work with cross-functional teams to enhance efficiency and outcomes.
• Shape features that directly impact customer workflows, delivering measurable business results.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Manage VoC program operations across feedback channels to triage and prioritize customer feedback.
• Collaborate with Product Managers, Engineering Managers, and R&D leadership to ensure feedback meaningfully shapes planning and roadmaps.
• Use AI and automation tools to streamline analysis, enrich insights, and simplify operational workflows.

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana, the open source visualization tool, around the globe.

Design, build, and manage the operational engine and intellectual property for the Global Security Architecture Practice. Transform the team's collective expertise into a scalable asset for consistent quality. Drive operational excellence, process innovation, and strategic program management for the Global Security Architecture Practice.

Palo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life by challenging the status quo.

• Own the product strategy and roadmap for product area, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, output validation, and administrative experiences.
• Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
• Champion customer-centric thinking across the organization and be the voice of ServiceNow administrators, developers and implementers.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Define the roadmap and drive execution of AI-driven experiences within Iterable's platform.
• Innovate using generative AI and machine learning to solve marketers’ real-world problems.
• Work cross-functionally with various teams to develop and ship new data products.

Iterable is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

Drive the vision and execution of customer-facing SaaS products, data-driven features, and AI/ML solutions. Translate deep technical capabilities from data science and engineering into clear, quantifiable business value. Work directly with key clients to co-develop innovative solutions.

WorkWave provides creative solutions that directly contribute to the success of their customers and builds strong partnerships based on trust.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

The Sr. Business Process Consultant(AI) is the functional and process expert, consulting with customers and guiding them in transitioning business requirements to configuration requirements of ServiceNow Generative AI products. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Lead customers in their efforts to take advantage of the ServiceNow AI Solution’s standard capabilities in their efforts to improve their business processes.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Define and execute product strategy for the Creator persona.
• Lead, mentor, and develop a team of Product Management leaders.
• Drive innovation by identifying market trends and new product opportunities.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Design and evolve a real-time, globally distributed platform connecting devices, apps, and sensors to public safety. Lead strategic architectural decisions and align teams while designing real-time, low-latency systems. Guide and mentor engineers in adopting architectural best practices and best-in-class software development practices.

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data and delivers it to public safety agencies.

• Design and implement intelligent, scalable GTM workflow automations.
• Lead AI-first initiatives in lead generation, nurturing, scoring, and management.
• Build AI-driven solutions (predictive lead scoring, intent-based segmentation, sales/CS copilots: smart summaries, call analysis, automated follow-ups).

PartsBase Inc. is the world's largest online Aviation Marketplace and Community with over 7,600 companies accessing their technology in over 217 countries.

• Own global support strategy, operations, and performance, scaling with enterprise growth.
• Drive automation and AI-enabled support workflows to improve efficiency and resolution times.
• Lead communications and coordination during high-severity incidents with executive-level briefings.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance.

• Identify and resolve bottlenecks in business processes across departments.
• Develop dashboards and reports for key business metrics.
• Lead cross-functional projects to improve business performance.

Federato enables insurers to provide affordable coverage to people and organizations facing the issues of today, and is funded by those behind Salesforce, Veeva, Zoom, Box, etc.

• Be the strategic translator between AI capabilities and government challenges.
• Lead discovery sessions to understand agency pain points and service delivery goals.
• Design AI solutions aligning with strategic priorities and demonstrating clear ROI.

Granicus transforms the Govtech industry by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers across the U.S., U.K., Australia, New Zealand, and Canada.