Drive the technology strategy behind our Customer Operations organization. Lead the tools, systems, and automations workstreams that power how we support fans. Improve cost to serve, expand AI-driven automation, and elevate customer satisfaction.
Gametime unites the world through shared experiences, making it easy for people to discover and access the live experiences that matter most.
Distill customer feedback into a cohesive product vision. Own end-to-end feature development by defining product requirements and managing development & testing. Maintain a perspective on the evolving generative AI landscape to feed product evolution.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Evolve the expert-side product experience, shaping how millions of customers and experts connect and engage. Partner with cross-functional leaders across Expert Operations, Engineering, UX, and Analytics to design and scale technology. Play an instrumental role in defining how experts engage with customers, ensuring a seamless experience.
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help.
Pivotal in transforming the client support experience through enhanced internal tooling and AI integration.
Lead the vision and execution of core tools that empower client support teams, making interactions faster and more efficient.
Balance technical expertise and strategic thinking to optimize client-facing channels and drive operational excellence.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Drive the vision and execution of customer-facing SaaS products, data-driven features, and AI/ML solutions. Translate deep technical capabilities from data science and engineering into clear, quantifiable business value. Work directly with key clients to co-develop innovative solutions.
WorkWave provides creative solutions that directly contribute to the success of their customers and builds strong partnerships based on trust.
Own product lines for your market, including vision, strategy, value proposition, and roadmap planning. Drive continuous discovery to identify opportunities to improve, expand, or launch new product lines. Lead market launches and product updates, ensuring adoption, engagement, and satisfaction targets are met.
Kognity is a 125-person EdTech scale-up powering learning in 120+ countries with an intelligent platform that combines rich pedagogy with smart AI.
Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.
Conduct deep-dive analyses to quantify toil, friction, and bottleneck costs.
Design, implement, and test the future-state, AI-first architecture.
Identify, define, champion, and help implement practical use cases for AI and automation.
RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data and delivers it to public safety agencies. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.
Own the product strategy and roadmap for product area, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, output validation, and administrative experiences.
Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
Champion customer-centric thinking across the organization and be the voice of ServiceNow administrators, developers and implementers.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
RealPage provides multifamily SaaS product offerings and is an equal opportunity employer committed to creating an inclusive environment for all employees.
Lead the development and expansion of HighLevel’s AI product suite. Identify opportunities, conduct proof of concepts, shaping user experiences, and crafting innovative solutions. Establish the strategic direction and vision for Agent Studio product features.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
Drive the development of new enterprise-ready features that empower marketing teams to scale their impact. Work across engineering, design, and go-to-market teams to translate customer needs into products. Own strategy, execution, and results, shaping how brands and creators connect through Later.
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.
Drive the development and enhancement of AI-driven features.
Lead cross-functional teams to deliver innovative AI solutions.
Define and track key performance metrics for AI initiatives.
ClickUp is building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.
Lead the development and evolution of expert-facing products connecting millions of users with professionals. Drive product strategy, optimize workflows, and implement AI-driven solutions to enhance efficiency and satisfaction. Define roadmaps, prioritize initiatives, and measure impact in a fast-paced, data-driven environment.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
Collaborate with leaders to define metrics and targets for TTP, churn, and NPS.
Lead cross-functional initiatives to improve activation, retention, and sentiment.
Develop a deep understanding of customer journeys and conduct root-cause analysis on churn and NPS drivers.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence.