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The Strategy & Operations (S&O) team sits at the intersection of product, data, go-to-market, and operations, driving clarity on focus, execution, and impact. Key responsibilities include collaborating with leaders to define metrics, building source-of-truth dashboards, and driving cross-functional programs to improve activation, retention, and sentiment.
Additional responsibilities involve collaborating with Product leadership to offer data-backed recommendations, conducting root-cause analysis on churn and NPS drivers, and contributing to quarterly and annual planning for TTP, Churn, and NPS programs.
HighLevel
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence.