Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
This leader will be responsible for scaling and optimizing a high-performing, customer-centric support function for a rapidly-growing global cloud infrastructure provider. The ideal candidate is an experienced executive from the Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or cloud computing sector. This is a highly visible role in a high-growth technology company, which will require driving the global support strategy, measuring and reporting status to executive leadership, and implementing data driven decisions & processes for continuous improvement.
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.
You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Drive the technology strategy behind our Customer Operations organization. Lead the tools, systems, and automations workstreams that power how we support fans. Improve cost to serve, expand AI-driven automation, and elevate customer satisfaction.
Gametime unites the world through shared experiences, making it easy for people to discover and access the live experiences that matter most.
Design and optimize AI chatbot playbooks and conversational flows.
Monitor and analyze Chatbot performance to improve resolution and customer experience.
Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.
Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.
Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.
Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.
Pivotal in transforming the client support experience through enhanced internal tooling and AI integration.
Lead the vision and execution of core tools that empower client support teams, making interactions faster and more efficient.
Balance technical expertise and strategic thinking to optimize client-facing channels and drive operational excellence.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
Design and operate a robust QA framework across all channels and regions.
Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.
DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Own revenue and funnel performance for inbound and outbound DTC funnels.
Hire, train, coach, and performance-manage reps and frontline managers.
Design, configure, and optimize CRM, telephony, routing, segmentation, and dashboards.
Better Health is a modern medical devices and supplies provider assisting consumers with urgent medical products covered by insurance. They combine expert care and support, modern supply-chain thinking, and technology-first product discovery. The company is backed by world class investors.
Resolve support tickets and live chats every week while maintaining accuracy and empathy.
Use account tools confidently to fix issues, taking full ownership of the resolution.
Detect unusual account activity and act quickly using the correct workflows.
DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.
Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
Resolve complex customer and agent issues, including managing escalations.
Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Oversee daily operations of the Customer Remote Support team, managing a multi-channel technical support function. Enhance customer experience and optimize call center performance by implementing process improvements. Act as the primary escalation point for customer issues, ensuring adherence to quality policies and departmental SOPs.
BD is a leading global medical technology company that creates medical technology, devices, and laboratory equipment for a variety of needs across the healthcare continuum.