This leader will be responsible for scaling and optimizing a high-performing, customer-centric support function for a rapidly-growing global cloud infrastructure provider. The ideal candidate is an experienced executive from the Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or cloud computing sector. This is a highly visible role in a high-growth technology company, which will require driving the global support strategy, measuring and reporting status to executive leadership, and implementing data driven decisions & processes for continuous improvement.
Lead a global team encompassing Customer Success Management, Technical Account Management, and Service Delivery.
Drive exceptional customer outcomes and long-term growth across our IaaS and PaaS portfolio.
Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.
Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.
Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.
Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.
Develop and implement delivery strategies that align with organizational goals.
Build a strong Global Delivery and Operations engine to enable growth and profitability.
Drive initiatives related to service delivery efficiency and operational excellence.
Rackspace Technology is a multicloud solutions expert, combining expertise with leading technologies across applications, data, and security to deliver end-to-end solutions. Named a best place to work year after year, they attract and develop world-class talent.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Implement the global support strategy across outsourced centers and internal teams. Manage and develop the operations team to oversee daily performance and issue resolution. Govern vendor relationships, including contract compliance, SLA monitoring, and performance reviews.
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.