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This leader will be responsible for scaling and optimizing a high-performing, customer-centric support function for a rapidly-growing global cloud infrastructure provider. The ideal candidate is an experienced executive from the Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or cloud computing sector. This is a highly visible role in a high-growth technology company, which will require driving the global support strategy, measuring and reporting status to executive leadership, and implementing data driven decisions & processes for continuous improvement.

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.

• Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
• Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
• Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.

• Own and nurture customer relationships, serving as the primary point of contact.
• Drive gross revenue retention by proactively managing an assigned book of business.
• Increase product adoption and value realization, ensuring customers fully leverage the platform’s features.

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.

• Lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem.
• Develop scalable processes and coach a high-performing team.
• Collaborate with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Initially reporting to the VP of Sales, partner closely with Sales and Product teams to ensure customer success goals align with business objectives.
• Lead the design and execution of customer success strategies that enhance user adoption, engagement, and retention across the customer lifecycle.
• Drive customer value realization by implementing programs that increase product usage, customer satisfaction, and lifetime value.

SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real time. They enable businesses to automate and scale their sales, improving efficiency and driving higher conversion rates.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Drive customer adoption, satisfaction, and expansion as the primary technical advisor for enterprise accounts.
• Collaborate with cross-functional teams to ensure measurable outcomes for customers and deliver technical expertise.
• Maintain client relationships and help clients achieve their strategic objectives.

This position is posted by Jobgether on behalf of a partner company.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

• Lead a high-performing team dedicated to client satisfaction, retention, and growth.
• Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
• Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Own global support strategy, operations, and performance, scaling with enterprise growth.
• Drive automation and AI-enabled support workflows to improve efficiency and resolution times.
• Lead communications and coordination during high-severity incidents with executive-level briefings.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance.

• Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
• Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
• Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.

Push Security is dedicated to defending organizations in the browser, where work and attacks happen. They are defining the future of Browser-based Threat Detection and Response, with a team of world-class red and blue team experts.

• Lead, mentor, and coach a high-performing team of Enterprise and Strategic CSMs.
• Partner with CSMs to develop and execute comprehensive success plans for each Enterprise and Strategic account, focusing on executive alignment, value realization, and risk mitigation.
• Systematically gather and communicate customer feedback and insights to Product and Engineering teams to influence the product roadmap and drive innovation.

Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. They are trusted by Fortune 500 companies and businesses of all sizes across industries and are committed to excellence, delivering the highest quality in every aspect of their work.

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

• Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts.
• Own overall Net Revenue Retention & Gross Dollar Retention for the <10 employee segment.
• Work closely with Customer Success Advisory, Digital Success, and AM Leadership.

Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

• Serve as the primary executive-level contact for strategic accounts.
• Drive customer adoption and expansion through outcome-based success planning and proactive engagement.
• Act as a voice of the customer internally, influencing product roadmaps, services, and overall strategy.

At 1Password, we’re building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager.

Manage key customer accounts and lead projects from onboarding to renewal. Build strong relationships with stakeholders and facilitate cross-functional collaboration. Drive enterprise-wide adoption and value realization of a cutting-edge AI governance platform.

Jobgether helps candidates get matched with jobs using AI.

Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.