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As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Partner with customers to drive engagement, retention, and expansion.
• Guide feature adoption and review new features to help customers achieve success.

Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software.

• Work directly with clients to ensure success.
• Manage client-related activities of critical importance to the long-term relationship with the client.
• Maximize client’s product and service satisfaction to retain the client base.

Informa connects customers to information and people that help them know more, do more and be more, running around 800 events each year.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

• Elevate client relationships, overseeing onboarding, training, and attaining customer satisfaction.
• Cultivate a strategic advisor relationship with clients, delivering value and optimizing their product utilization.
• Maintain awareness of industry trends, track developments, and inform customer success strategies.

Finalis is a fast-paced startup that enables employees to develop skills quickly and work in an entrepreneurial culture. Finalis has finalists from different countries and cultures, encouraging team members to develop their soft skills and adapt to different backgrounds.

• Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth
• Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products.
• Collaborate with the full commercial team to expand customer relationships and execute on growth strategies.

Antenna provides data and analytics for subscription media services in the U.S. They are a small, remote-first team where members have the opportunity to work alongside senior leaders and professionally grow with an early-stage team.

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience.

PointClickCare is a healthcare technology company. They provide solutions for the long-term and post-acute care industry, helping healthcare providers manage patient data and improve care outcomes. No information on size or company culture is provided in the job description.

• Serve as the primary executive-level contact for strategic accounts.
• Drive customer adoption and expansion through outcome-based success planning and proactive engagement.
• Act as a voice of the customer internally, influencing product roadmaps, services, and overall strategy.

At 1Password, we’re building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders.
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice.
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience.

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance.

• Lead, coach, and develop a team of Customer Success Managers.
• Drive a shift from reactive issue management to proactive engagement.
• Collaborate with various teams to deliver a unified customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead a high-performing team dedicated to client satisfaction, retention, and growth.
• Oversee onboarding, engagement, and training programs while ensuring clients maximize the value of products and services.
• Act as a trusted advisor to key accounts, build long-term relationships, and collaborate closely with Sales, Product, and Marketing teams to deliver a seamless customer experience.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Build and maintain strong relationships with key clients, serving as their trusted advisor.
• Develop and implement strategic account plans to drive customer success and maximize value.
• Champion the voice of the customer within the organization, advocating for product enhancements.

Simpplr is the AI-powered platform that unifies the digital workplace. They bring together engagement, enablement, and services to transform the employee experience, streamlining communication and automating workflows. Simpplr is headquartered in Silicon Valley with global offices and is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital.

• Own executive-level relationships within flagship accounts.
• Lead complex customer onboarding, implementation, and adoption efforts.
• Act as the primary customer advocate within Magnet.

Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.

Act as the primary point of contact and strategic advisor for enterprise customers. Own the end-to-end renewals process, negotiating pricing and contracts. Drive adoption of products by ensuring successful onboarding and engagement.

Insightsoftware provides financial and operational performance management solutions.

As a Customer Success Manager, you will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into lifelong advocates by deeply understanding their business objectives and helping them achieve success. You will guide customers to achieve their business goals by defining success criteria, identifying impactful use cases, and driving broad user adoption.

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search.