Customer Success Manager

Relationship Management:

-Own and nurture relationships across a portfolio of customers.

-Establish yourself as their trusted partner and primary point of contact.

-Act as the eyes and ears of the customer.

Value & Adoption:

-Proactively guide customers to achieve their business goals.

-Define success criteria, identify impactful use cases, and drive broad user adoption.

-Drive Value & Adoption.

Customer Lifecycle Management:

-Seamlessly manage the post-sale journey, including onboarding.

-Manage regular business reviews and renewal planning to ensure a positive experience and minimize churn.

-Coordinate internal resources across Support, Services, and Product to meet customer needs and manage escalations effectively.