Senior Customer Success Analyst

Relationship Management:

Serve as the primary contact and advisor for enterprise clients.

Cultivate high-level relationships to influence outcomes.

Conduct renewal discussions and business reviews.

Renewals & Retention:

Take ownership of the entire renewal process.

Deliver timely and accurate renewal offers.

Manage forecasting and pipeline accuracy.

Customer Success:

Promote product engagement through successful onboarding.

Develop success stories and ROI showcases.

Partner with stakeholders to map KPIs and metrics.