Own the lifecycle from onboarding to adoption, expansion, and renewal.
Ensure success for strategic accounts.
Proactively monitor customer health, identify risks, and implement action plans to mitigate churn.

Relationship Building:

Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders.
Conduct executive business reviews and align solutions to business outcomes.
Facilitate Customer Advisory Boards and other engagement initiatives to strengthen strategic relationships.

Technical Expertise:

Serve as a technical expert, helping customers understand product capabilities and advising on best practices.
Provide feedback to improve the product roadmap.
Define success metrics, identify use cases, and deliver measurable outcomes with the platform.

Jobgether

This position is posted by Jobgether on behalf of a partner company.