Technical Account Manager

Client Relationship Management:

• Act as a customer advocate and single point of contact for all technical inquiries.
• Establish relationships with a named client-base and gains a deep understanding of their business needs.
• Become a strategic player to promote customer satisfaction and client retention.

Technical Advisory and Strategy:

• Develop IT Strategy by advising the client on technologies that can best support their business objectives.
• Perform risk analysis to help clients understand their current IT maturity level.
• Act as the technical advisor during Quarterly Business Reviews.

Operational and Coordination:

• Assist Service Account Managers with technical reporting and technical client conversations.
• Act as a technical liaison and escalation point between the AHEAD organization and the client.
• Identify up and cross-selling opportunities to promote further expansion of Managed Services.