Manager, Startups Renewal Specialist

Vanta

Remote regions

US

Benefits

Unlimited PTO

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Team Leadership & Performance Management:

  • Lead, coach, and develop a team of Renewal Specialists.
  • Set and enforce standards for operating rhythm and customer communication.
  • Own performance management for the team.

Renewal Strategy & Revenue Ownership:

  • Own overall NRR & GDR for the <10 employee segment.
  • Monitor segment retention trends and create strategic interventions.
  • Build playbooks that guide Specialists through proactive motions.

Operational Excellence & Process Improvement:

  • Establish a scalable renewal process.
  • Ensure the team executes all commercial workflows with accuracy.
  • Partner with RevOps to streamline approval paths.

Cross-Functional Partnership:

  • Work closely with Customer Success Advisory, Digital Success, and AM Leadership.
  • Provide structured product feedback to Engineering, Product, and Design.
  • Collaborate with Marketing and Enablement to build segment-relevant assets.

Vanta

Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

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