Manager, Startups Renewal Specialist
Remote regions
USBenefits
Unlimited PTO
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Team Leadership & Performance Management:
- Lead, coach, and develop a team of Renewal Specialists.
- Set and enforce standards for operating rhythm and customer communication.
- Own performance management for the team.
Renewal Strategy & Revenue Ownership:
- Own overall NRR & GDR for the <10 employee segment.
- Monitor segment retention trends and create strategic interventions.
- Build playbooks that guide Specialists through proactive motions.
Operational Excellence & Process Improvement:
- Establish a scalable renewal process.
- Ensure the team executes all commercial workflows with accuracy.
- Partner with RevOps to streamline approval paths.
Cross-Functional Partnership:
- Work closely with Customer Success Advisory, Digital Success, and AM Leadership.
- Provide structured product feedback to Engineering, Product, and Design.
- Collaborate with Marketing and Enablement to build segment-relevant assets.
Vanta
Vanta helps businesses earn and prove trust by providing a Trust Management Platform that enables companies to improve and prove their security. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.