Job Description
Own the Renewal Motion:
- Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention.
- Execute timely renewals by owning the process - generating renewal proposals, managing the paper process, and overseeing commercial negotiations with core stakeholders in our customer’s business.
Drive Commercial Outcomes:
- Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.
- Proactively identify risks (contractual, usage, or stakeholder) and escalate early to account teams for intervention.
Build the Playbook:
- Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience, ensuring Zapier remains a trusted partner at every step of the customer journey.
- Capture and share learnings from renewals to inform pricing, packaging, and broader customer success motions.
About Zapier
Zapier is a company that builds and uses automation every day to make work more efficient, creative, and human. They are a scaled company giving employees 0→1 startup energy, ownership, and autonomy within the resources of a scaled company.