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• Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention.
• Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.
• Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience.

Zapier is a company that builds and uses automation every day to make work more efficient, creative, and human. They are a scaled company giving employees 0→1 startup energy, ownership, and autonomy within the resources of a scaled company.

Partner with Sales to drive renewal strategy and manage renewal process across account territory. Take a lead role in negotiating all facets of renewal contracts. Manage a complex territory/group of accounts to identify customer needs.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
• Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
• Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

• Lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem.
• Develop scalable processes and coach a high-performing team.
• Collaborate with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.

• Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
• Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
• Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.

Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.

• Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
• Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
• Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies

Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.

Act as the primary point of contact and strategic advisor for enterprise customers. Own the end-to-end renewals process, negotiating pricing and contracts. Drive adoption of products by ensuring successful onboarding and engagement.

Insightsoftware provides financial and operational performance management solutions.

The Account Executive is responsible for securing and growing revenue through the timely renewal of contracts. Craft strategies with internal partners such as Sales and Customer Success to secure every contract and generate incremental revenue through upsell and cross-sell. Focus on maximizing revenue growth at renewal while minimizing revenue attrition across the portfolio, securing the most favourable contract terms, identifying additional product growth opportunities.

EcoVadis is the leading provider of business sustainability ratings, offering actionable insights into environmental, social, and ethical risks.

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates and shares this shortlist directly with the hiring company.

The Renewals Manager drives the successful renewal of existing customer contracts, maximizing customer retention. This role identifies upsell and cross-sell opportunities and ensures a seamless renewal process. Responsibilities include negotiating contracts, forecasting, and improving processes to achieve renewal targets.

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes.

This is an expansion-focused role where you drive product adoption and grow revenue across a portfolio of accounts. You will uncover whitespace opportunities and lead upsell, cross-sell, and renewal discussions. Collaborate with CSMs to strengthen retention and expansion strategy and work cross-functionally with Product, Marketing, and Sales to influence strategy and improve customer experience.

They are a fast-growing SaaS company helping businesses connect the physical and digital worlds through modern technology.

• Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
• Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
• Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.

Push Security is dedicated to defending organizations in the browser, where work and attacks happen. They are defining the future of Browser-based Threat Detection and Response, with a team of world-class red and blue team experts.

• Manage a team of Customer Success Managers (CSMs) across the EMEA region.
• Ensure customers are achieving maximum value from the platform.
• Develop processes, playbooks, and automation to improve customer impact and drive team efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Developing strong, positive relationships with customers, guiding them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary.
• Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services.
• Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conducting regular executive business reviews to ensure satisfaction, value realization, and retention.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets.
• Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR), logo retention, and expansion revenue.
• Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.

Redwood Software provides full stack automation fabric solutions for mission-critical business processes with a SaaS-based composable automation platform specifically built for ERP. They empower you to orchestrate, manage and monitor your workflows across any application, service or server with confidence and control.

• Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation, and customer focus.
• Inspire and guide the team into a new, proactive Customer Success model centered on customer outcomes and results.
• Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization.

Magnet Forensics is a global leader in developing digital investigative software. They serve thousands of customers globally and have employees based around the world, focused on innovation and customer satisfaction with a supportive team environment.

Account Manager owns the renewals and up-selling of new products into our rapidly growing ecosystem of customers. Partner with Customer Success, Marketing, Product and Finance teams to streamline workflows and communication processes within Greenhouse. Identify and mitigate churn risk clearly and own resolution strategies, advising sales leadership of ideal resolutions wherever appropriate.

Greenhouse's mission is to make every company great at hiring – so they go to great lengths to hire great people because they believe that they’re the foundation of their success.

• Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
• Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
• Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.

• Drive and scale customer success programs.
• Strengthen forecasting, renewals, and lifecycle management.
• Support strategic planning & territory alignment.

1Password is building the foundation for a safe, productive digital future. They innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. They have over 180,000 businesses.