Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
Benefits Overview
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ALL - Heartist Program
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Flexible work
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Health insurance
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Heartist for Good Program
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Meal vouchers
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Remote work
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Social Committee
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Sustainable Mobility Package
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Training
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Lead the overall security and fraud-prevention strategy for the ALL Accor loyalty program. Integrating technological solutions and business levers to mitigate financial risks while strengthening member trust and experience.
Secure accounts to protect the program and reinforce trust among members and partners. Turn security into a business opportunity to improve data quality and marketing/financial performance.
Supervise the external analyst team and optimize daily analysis processes. Define and monitor key KPIs: reduction of fraud rate, optimization of fraud-related costs and Customer Contact Center costs, improvement of member satisfaction.