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• Accountable for operational performance and guest experience of Guest Care across the Middle East, Africa and Turkey.
• Ensure operational excellence, high-quality service, and profitable growth.
• Lead vendor ecosystems and embed a guest-centric culture across all operational models.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation and committed to deliver the best tech and digital experiences.

This role focuses on building strong relationships between IT and business stakeholders. Manages site services and endpoint solutions, ensuring standardized and secure infrastructure across regions. Key contributor to the global IT Infrastructure Strategy.

We are a global climate technologies company engineered for sustainability, creating sustainable and efficient spaces with HVACR technologies.

This leader will be responsible for scaling and optimizing a high-performing, customer-centric support function for a rapidly-growing global cloud infrastructure provider. The ideal candidate is an experienced executive from the Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or cloud computing sector. This is a highly visible role in a high-growth technology company, which will require driving the global support strategy, measuring and reporting status to executive leadership, and implementing data driven decisions & processes for continuous improvement.

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.

• Own global support strategy, operations, and performance, scaling with enterprise growth.
• Drive automation and AI-enabled support workflows to improve efficiency and resolution times.
• Lead communications and coordination during high-severity incidents with executive-level briefings.

Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance.

• Lead a global team of IT specialists, fostering a culture of high performance.
• Oversee IT service delivery and support across international office locations and the remote workforce.
• Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth.

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers.

• Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
• Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
• Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.

• Own the end-to-end performance of vendor operations, ensuring adherence to SLAs, KPIs, and quality metrics.
• Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.
• Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.

Reddit is a community-based platform built on shared interests, passion, and trust, fostering open and authentic conversations. With over 100,000 active communities and approximately 116 million daily active unique visitors, it stands as one of the internet’s largest sources of information.

• Drive operational excellence across cross-functional service teams.
• Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives.
• Provide performance management and coaching to team members to drive accountability and individual growth.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer that does not discriminate based upon race, religion, color, national origin, sex etc.

Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.

Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.

• Support operational planning, start-up, execution, and close-out activities for Phase 3 clinical studies in HCM.
• Oversee CROs, vendors, clinical sites, and external partners to ensure delivery of high-quality data, adherence to timelines, and compliance with GCP and regulatory requirements.
• Lead selection, onboarding, and oversight of CROs, central labs, imaging vendors, and specialty service providers.

Braveheart Bio is a Bay Area–based biopharmaceutical company pioneering best-in-class therapies for cardiovascular disease.

Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.

Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.

Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.

• Lead a global support organization of onshore specialists and offshore BPO agents.
• Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
• Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service

Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.

Oversee daily operations of the Customer Remote Support team, managing a multi-channel technical support function. Enhance customer experience and optimize call center performance by implementing process improvements. Act as the primary escalation point for customer issues, ensuring adherence to quality policies and departmental SOPs.

BD is a leading global medical technology company that creates medical technology, devices, and laboratory equipment for a variety of needs across the healthcare continuum.

Lead GFT’s strategic relationships with enterprise software vendors. Focus on building long-term partnerships with key technology providers. Collaborate with GFT teams to align vendor capabilities and programs with the needs of the business.

GFT innovates where transportation, water, power, and buildings converge, measuring their success by the strength of their relationships.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Lead the Reliability & Operations function within the Developer & Production Enablement (DPE) division of RWS’s Product & Technology organization. Take ownership of global production operations and lead the transition from manual, ticket-based workflows to platform-integrated automation. Ensure stability today, while designing for scalability and autonomy in the future.

RWS's purpose is to unlock global understanding, valuing every language and culture, and celebrating diversity and inclusion to make the company strong.

• Coordinate with Hubs & Maisons to establish a common Compliance Process.
• Act as commercial lead, in coordination with Account Manager, for Compliance and Parity issue, enforce contractual Parity Clause.
• Contribute to the overhaul of our distribution strategy with the Distribution Integrity point of view.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation, delivering the best tech and digital experiences.

• Lead and scale internal technology operations for a fast-growing, remote-first organization.
• Ensure a secure, efficient, and reliable IT environment, managing internal systems, and driving technology strategy.
• Mentor a small IT team while actively participating in day-to-day operations, collaborating with cross-functional teams.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.