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Implement the global support strategy across outsourced centers and internal teams. Manage and develop the operations team to oversee daily performance and issue resolution. Govern vendor relationships, including contract compliance, SLA monitoring, and performance reviews.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.

Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.

Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.

Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.

• Lead the operation of Front Office, Housekeeping, and Guest Experience departments across all properties.
• Collaborate with property leaders to strengthen operational performance and maintain consistent service delivery.
• Develop, implement, and manage brand standards and systems for rooms and guest services.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Enable the team to super-serve customers by creating the conditions for great work to happen. Own Customer Experience as an operating system, making energy feel transparent, effortless and human. Grow and lead the CX function by setting clear priorities, operating cadence, and quality standards as the team scales.

Tem is rebuilding the energy transaction system, making it transparent and fair, and putting power back in the hands of people.

Drive strategic alignment within the Revenue Organization. Operationalize the CRO’s priorities and ensure execution. Elevate business performance storytelling for leadership and the Board.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

• Design and build foundations for 0-1 initiatives within the Operations function.
• Collaborate cross-functionally to build scalable products and processes.
• Assess data to develop strategies for accelerating progress and proactively identify areas for improvement.

Headway’s mission is to build a new mental health care system everyone can access via technology that helps people find great therapists and accepts insurance.

• Establish and improve best practices for Operations Support.
• Lead complex, cross-functional initiatives with clear work plans.
• Create executive-ready narratives and recommendations.

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.

• Provide hands-on operational support ensuring high standards in housekeeping and laundry services.
• Manage both front-of-house and back-of-house operations.
• Collaborate with clients and residents daily to maintain service excellence and satisfaction.

Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

• Lead the team responsible for defining, measuring, and improving how Spring Health’s Operations delivers excellence.
• Own the performance management frameworks that govern quality, consistency, and operational effectiveness across the organization.
• Develop the systems and standards that help Operations teams identify performance gaps, drive accountability, and continuously improve results.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

• Oversee day-to-day operations and be a key contact for operational matters.
• Collaborate with cross-functional teams to identify business needs and process requirements.
• Prepare monthly reports on cost, expense, and budgets for management updates.

Jobgether is a company that connects job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
• Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
• Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.

• Oversee interpreting projects for high-quality, timely, and cost-effective delivery.
• Supervise project managers and operations staff, providing guidance and performance oversight.
• Continuously improve interpreting operations processes and resource allocation.

This position is posted by Jobgether on behalf of a partner company.

• Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
• Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
• Design and operate a robust QA framework across all channels and regions.

Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.

Lead and coordinate global operations for an organization’s Diversity, Equity, Inclusion & Belonging (DEI&B) initiatives. Combine program management, data analysis, process optimization, and executive communication. Drive operational excellence and translate complex datasets into actionable insights.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly and fairly.

This leader will be responsible for scaling and optimizing a high-performing, customer-centric support function for a rapidly-growing global cloud infrastructure provider. The ideal candidate is an experienced executive from the Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), or cloud computing sector. This is a highly visible role in a high-growth technology company, which will require driving the global support strategy, measuring and reporting status to executive leadership, and implementing data driven decisions & processes for continuous improvement.

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.

• Drive operational excellence across cross-functional service teams.
• Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives.
• Provide performance management and coaching to team members to drive accountability and individual growth.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer that does not discriminate based upon race, religion, color, national origin, sex etc.

• Lead and develop offshore customer support leads, managing chat and email support operations.
• Drive continuous improvement through data analysis and workflow design, enhancing user experience.
• Guide AI adoption in support operations, creating knowledge systems and SOPs for both human agents and AI copilots.

Babylist is the leading registry, e-commerce, and content platform for growing families, serving over 9 million people annually.

• Lead a global support organization of onshore specialists and offshore BPO agents.
• Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
• Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service

Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.

Cultivate high-level relationships and act as trusted advisor for restaurant groups/Strategic Accounts. Lead client retention efforts and overcome strategic objections. Meet and exceed assigned monthly and quarterly retention and revenue goals.

OpenTable, part of Booking Holdings, Inc., is an industry leader helping restaurants thrive with technology that empowers them to focus on their team, guests, and bottom line.