Source Job

• Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
• Resolve complex customer and agent issues, including managing escalations.
• Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

• Define and lead Splice’s end-to-end customer experience strategy.
• Build, mentor, and scale a high-performing customer experience organization.
• Partner with Product, Engineering, Marketing, and Analytics teams to surface insights and influence roadmaps.

Splice is a creative platform for people who make music. They provide a subscription service with sounds and samples, empowering music creators with creative tools and resources.

Support the Client Experience organization by measuring and analyzing client sentiment across support and digital channels. Own client experience measurement programs end to end, including NPS and other surveys, from analysis through insight generation to support data-informed decision-making. Build clear, compelling insights and narratives by synthesizing complex datasets into actionable recommendations for leadership and cross-functional partners.

Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.

Build and own the operational system that gives the team clarity and structure as work scales. Define and standardize workflows and decision frameworks that stabilize workload. Collaborate with CX, Product, Data and Sales to design processes that minimize friction across the customer lifecycle.

Tem is rebuilding the energy transaction system, making it transparent and fair to put power back in the hands of people.

• Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
• Own the prospect experience by designing and refining workflows from initial contact through scheduling.
• Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.

Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.

• Design and implement a structured onboarding program for internal CX agents and BPO partners across international markets.
• Own a centralized, scalable Knowledge Management system including Help Center content, internal SOPs, macros, and workflows.
• Design and operate a robust QA framework across all channels and regions.

Grüns believes that foundational nutrition should be simple and convenient for everyone and are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. They operate in a fully remote, high-trust environment and come together bi-annually for off-sites to connect IRL.

• Own the operational rhythm of customer success and design systems to move accounts toward positive health indicators.
• Design and execute partner implementation and member onboarding at scale using HubSpot, Zapier, and Slack.
• Continuously optimize processes, identify bottlenecks, and run experiments to improve speed, accuracy, and scalability across CX operations.

Mento is a human and AI coaching company with the mission to help people perform their best at work. They are empowering employees at fast-growing companies and have experienced 5x user growth and 3x revenue growth in the past year.

Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.

We’re on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.

Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.

• Own the end-to-end customer journey across evaluation services.
• Define and execute product strategies that improve onboarding and overall satisfaction.
• Build and maintain a roadmap focused on acquisition conversion, retention, and customer success.

At My Funded Futures, we’re transforming the world of proprietary trading by giving traders the capital, tools, and community they need to succeed.

Drive strategic alignment within the Revenue Organization. Operationalize the CRO’s priorities and ensure execution. Elevate business performance storytelling for leadership and the Board.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

• Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
• Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
• Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.

• Design and operationalize a scalable, data-informed Customer Success strategy.
• Lead the Customer Success Management and Renewals teams.
• Drive improvements in product adoption, utilization, and customer satisfaction.

At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.

Own the full customer engagement ecosystem including onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. Build a next generation of hybrid CSM-strategists who function like growth operators and define the future of how customers adopt AI-powered marketing. Partner closely with Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks.

GrowthX is building the modern growth engine for marketing teams and has grown from concept to eight-figure annual revenue since its launch in 2024.

• Accountable for operational performance and guest experience of Guest Care across the Middle East, Africa and Turkey.
• Ensure operational excellence, high-quality service, and profitable growth.
• Lead vendor ecosystems and embed a guest-centric culture across all operational models.

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation and committed to deliver the best tech and digital experiences.

Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.