Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities. Be responsible for a team of up to 6 team managers who are responsible for supporting their investigators. Monitor the day-to-day performance and service position of the operation, and address identified challenges.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.
Lead, motivate, and develop a dedicated service team responsible for Large Enterprise customers.
Analyze the status quo and customer feedback using data to identify patterns and weaknesses, and derive targeted measures to improve processes.
Actively shape the service experience for major customers in a dynamic work environment.
We are a reliable partner in digitization in 7 countries and offer our business and private customers smart IT services and digital communication solutions.
As the leader of Investment Representatives, you will be responsible for handling client questions and overseeing risk and meeting compliance requirements. Be responsible for taking on team escalations and client complaints, analyzing root causes and implementing corrective actions. Be responsible for leading a team of registered agents, provide ongoing feedback and performance reviews, coach and develop Investment Representatives and ensure effective performance management.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money with smart technology.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
Resolve complex customer and agent issues, including managing escalations.
Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Managing a team of up to 20 employees, keeping morale and motivation high.
Conducting weekly sessions with the entire POD and biweekly sessions with individual team members.
Assessing individual performance, ensuring a healthy team environment with team bonding activities and fun.
Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. They serve nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Provide leadership, coaching, and mentorship to commercial new business brokers.
Lead and deliver sales results for your team, fostering continuous learning and improvement.
Perform administrative functions, conduct one-on-one meetings, shadow team members, and participate in interviews.
Zensurance is redefining commercial insurance for Canadian businesses by making getting the right coverage simple, fast, and accessible through a digital-first experience.
Enable the team to super-serve customers by creating the conditions for great work to happen. Own Customer Experience as an operating system, making energy feel transparent, effortless and human. Grow and lead the CX function by setting clear priorities, operating cadence, and quality standards as the team scales.
Tem is rebuilding the energy transaction system, making it transparent and fair, and putting power back in the hands of people.
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.
Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.
Drive operational excellence across cross-functional service teams.
Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives.
Provide performance management and coaching to team members to drive accountability and individual growth.
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer that does not discriminate based upon race, religion, color, national origin, sex etc.
The role will bridge Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions. Employee development, coaching, and mentoring via weekly 1:1s, monthly “Grow” sessions, & quarterly performance reviews. Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.
Support the internal sales organization and external clients while promoting customer retention. Lead a team of high-performing sales support team members to meet organizational goals. Enhance and expand broker relationships, ensuring superior customer service.
They are dedicated to helping its customers achieve financial well-being and peace of mind and a leading provider of group and individual disability insurance.
Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.
Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.
As Engineering Manager, you'll lead a talented group of engineers scaling services for authentication, authorization, and platform-wide capability enforcement. You'll partner with product, design, and engineering leaders to solve complex technical challenges and deliver high-impact infrastructure. You'll coach and mentor a high-performing engineering team, focusing on psychological safety and collaboration to deliver secure, reliable services.
Join the team redefining how the world experiences design.
Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
Own the prospect experience by designing and refining workflows from initial contact through scheduling.
Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.
Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.