Lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities. Be responsible for a team of up to 6 team managers who are responsible for supporting their investigators. Monitor the day-to-day performance and service position of the operation, and address identified challenges.
Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk segments, Complex Customer Reviews, and multi-jurisdictional money muling investigations.
Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.
Monzo is on a mission to make money work for everyone and is waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers, solving problems and changing lives.
Reviewing high priority tasks like enhanced due diligence (EDD) and open source investigations.
Answering escalations and coaching colleagues on FinCrime Screening tasks.
Driving team morale by being positive and helping to motivate others.
Monzo is on a mission to make money work for everyone, waving goodbye to complicated traditional banking. They have a long history of creating magical moments for their customers.
Analyze suspicious customer account activity flagged by our transaction monitoring system and decide on necessary actions. Work complex investigations and customer reviews. Document suspicious activity and send it to the National Crime Agency to support their investigations.
We’re on a mission to make money work for everyone waving goodbye to the complicated and confusing ways of traditional banking in the UK.
Investigating complex or high-risk anti-money laundering alerts on business accounts.
Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU.
Conducting ongoing due diligence on high-risk business accounts.
Monzo is a bank that's making money work for everyone, waving goodbye to old-school banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards, and a long history of creating magical moments for their customers.
Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.
We’re on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.
The role will bridge Wealthsimple’s Client Experience team with our Security team, fostering collaboration to mitigate risks and protect client interactions. Employee development, coaching, and mentoring via weekly 1:1s, monthly “Grow” sessions, & quarterly performance reviews. Actively engage with clients by assisting CXAs with challenging cases or handling escalations directly.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money.
As the leader of Investment Representatives, you will be responsible for handling client questions and overseeing risk and meeting compliance requirements. Be responsible for taking on team escalations and client complaints, analyzing root causes and implementing corrective actions. Be responsible for leading a team of registered agents, provide ongoing feedback and performance reviews, coach and develop Investment Representatives and ensure effective performance management.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money with smart technology.