Job Description
Team Leadership: Lead a large team of investigators, focused on onboarding and lifecycle activities. Directly responsible for a team of managers who support investigators in financial crime investigations. Take charge of team performance, monitor service levels, and build a positive management culture.
Operational Management: Monitor day-to-day performance and address identified challenges. Develop and implement operational changes in collaboration with stakeholders. Contribute to a strong control environment by minimizing breaches and risk events.
Strategic Collaboration: Collaborate with various teams across the business, including quality assurance and financial crime risk. Maintain a high-performance, agile, and empathetic management culture. Manage the professional development of team managers.
About Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.