The Operations Manager leads a large team of investigators and directly manages Team Managers, responsible for supporting their teams to complete risk-based, accurate, and efficient financial crime investigations, to help protect Monzo and their customers from financial crime. They are accountable for the business targets and Quality Assurance performance in Anti Money Laundering and monitoring the day-to-day performance, ensuring the teams are equipped with effective training, and supporting change.
The Operations Manager leads a large team of investigators and directly manages Team Managers, supporting their teams to complete risk-based, accurate, and efficient financial crime investigations to protect Monzo and its customers from financial crime. Accountable for the business targets and Quality Assurance performance in Anti Money Laundering, this role requires strong leadership skills and a solid understanding of the Financial Crime landscape in the UK.