Operations Manager, Financial Crime, AML

The Operations Manager plays a key role by monitoring the day-to-day performance and service position of the AML pillar and addressing identified challenges. They ensure the operational teams are equipped with effective training and guidance and support to deliver on their role. Supporting the Senior Manager in developing, communicating, and implementing operational change, at times this may be multiple projects simultaneously. Managing and supporting managers on a wide range of employee relation cases from investigation, disciplinaries and appeals. They build and maintain a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values, and support the personal and professional development of their direct reports. They contribute to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur.